Refund policy

Effective date: 28 October 2026

Templify is run by Richard Charles Cloete, a sole proprietor. This policy explains how refunds work. It doesn't limit any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

1. 7-day money-back guarantee

If you're not happy with your kit, ask for a refund within 7 days of your purchase. You don't need to give a reason. This is your cooling-off right under section 44 of the Electronic Communications and Transactions Act.

2. Files that don't work

If a file is damaged, won't open, or something listed on the product page is missing, tell us at any time. We'll send a working file straight away, or refund you if we can't.

3. How to ask

Email templify.za@gmail.com or WhatsApp 068 119 4256 with your order number. We reply within 2 business days.

4. How refunds are paid

We refund the full amount you paid, back to the card or account you paid with. Refunds are processed within 30 days of your request, and usually within a few business days. Your bank may take a little longer to show it.

Because our products are downloads, we ask that you delete the files after a refund. They're licensed for paying customers only.

5. Still unhappy?

If we can't resolve your complaint, you can contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.

6. Contact

Richard Charles Cloete, trading as Templify, 86 Hawthorne Avenue, Waverley, Pretoria, Gauteng. Email: templify.za@gmail.com. Phone/WhatsApp: 068 119 4256.